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SHIPPING & RETURNS POLICY

SHIPPING 

All orders are shipped FedEx or UPS ground with the exception of APO/FPO orders which will ship USPS. Please note ground shipments generally take between 3-5 days for the order to arrive. This is an approximation and is not guaranteed. Heavy weight orders are shipped by LTL Freight Carries which usually requires an additional 1 - 2 days of processing.

International is 5-9 business days for World Wide Economy. 

Refused Shipments: Refused shipments are subject to a 15% restocking fee plus return freight. If a customer wishes to cancel an order it is their responsibility to cancel the order prior to the product(s) being shipped. If a customer cancels an order after it has been shipped, or refuses the shipment, the return will be subject to a 15% restocking fee and any freight charges incurred.

Damaged Shipments: All claims for damaged shipments must be made within 72 hours of delivery to the point of destination. Any damage to a package should be noted with the carrier at the time of delivery if possible. We will not be responsible for damage claims made 72 hours after delivery.

International Shipping: You are responsible to know the import regulations for your country. Please research all products to ensure that they are legal for importation PRIOR to ordering. Once the order has left our premises we cannot be held responsible for customs delays. Most countries will have no trouble but we post this disclaimer in the off chance that there is an issue.

If, by chance, the order is returned to us and you wish to have a refund then we will do so only after we have received the goods back. The refund will be calculated as Total cost less shipping and a 15% restocking fee for a total of an 85% refund not including shipping.  We provide tracking information for all orders so please be diligent and keep track of your orders' progress through the mail system. We do not have a reship policy. We DO assume that all clients are aware of their own countries' laws and therefore you are responsible for dealing with your countries' customs.

Please know your own import regulations before ordering. It is your responsibility. If customs does not return the products to us we cannot issue the 85% refund to you. If your order is denied entry into your country, we strongly advise attempting to have the items sent back to us and we will refund your order less shipping and a 15% restocking fee.

RETURNS

Smarter@Work offers a 30-day return policy on all merchandise based on the following conditions:

Damaged Product Box

  • If you receive a damaged box upon delivery, please refuse the products upon original delivery attempt. If damaged products are accepted from the carrier, such damage should be noted on the carrier delivery record. Please save the product and the original box and packaging and notify Smarter@Work.com immediately to arrange for a carrier inspection and a pick up of damaged products. Please notify Smarter@Work.com Customer Service at theteam@smarteratwork.com of damaged products WITHIN THE FIRST 10 DAYS of receipt. Timely receipt of this information is necessary to file a damage claim. Damaged merchandise will only be exchanged for the exact same product.

Defective Products
  • If you have received defective merchandise you must contact Smarter@Work.com within 30 days for an Return Merchandise Authorization (RMA). After an RMA is issued, we then email or mail you a call tag (Pre-Paid Shipping Label). All defective merchandise will be inspected once returned to our warehouse. We can then issue you a full credit, store credit, or replacement to be redelivered. After 30 days, customers will have to contact the manufacturer directly, most manufacturers have 1-year warranties.

Non-Damaged/Defective, and Unopened
  • If you have non-defective and unopened merchandise within 30 days of original purchase date, we will issue you an RMA # and will give you an address to ship the product to at your expense subject to a 15% restocking fee.

Non-Damaged/Defective, Opened
  • We will not accept returns on merchandise that has been opened and is not defective.

All return products must have an RMA number or the return will be refused at our warehouse.

To receive an RMA:

  • Please contact us at theteam@smarteratwork.com to request a RMA number

  • Please return all products 100% complete including all original manufacturer boxes with the UPC code and packing materials, all manuals, blank warranty cards, accessories and any other documentation included with the original shipment. RMA approval is contingent upon, among other things, the products being 100% complete.

  • Customer is not responsible for return shipping when item is defective. Smarter@Work.com will send you a call tag (Pre-Paid Shipping Label) by email or mail. Customer is responsible for shipping charges when item is non-defective/un-opened.

Replacement Policy:

  • Smarter@Work.com will not ship replacement merchandise until receipt of damaged or defective item.

  • All defective or damaged returns are subject to verification by one of our staff members.

Cancellations:

  • Smarter@Work.com uses one of the most efficient systems available for online. Because of this, it is often difficult to cancel an order after it has been placed. Once the order is sent to our warehouse, where it is processed for shipment, it cannot be canceled. If you wish to cancel a placed order, please contact our customer service center as soon as possible after placing the order . You may contact our customer service center at 1-877-873-1336.